CDNOW

Jason Olin Knew there had to be better way to buy music
– phill Carpenter

Leading music store CDNOW was one of the most popular shopping store sites since 1994. It had mammoth selection of music-related products. It boosted of excellent coverage of music reviews, cover art, daily music news, features, guide to music genres, and exclusive interviews. It also involved in digital distribution of music. CDNOW was the first site to offer the sale of music downloads. Armed with successful implementation of innovative ideas, CDNOW aims to make every visit to the site a valuable and rewarding experience.
The CDNOW was very easy to navigate and quick to load. Strong content alliances, music reviews, cover art, daily music news etc. had made the content of the site attractive and useful. It had made the process easier for customers to explore new music and make informed purchase decision. It also offered customer to customize site as well as music CD as per user performance. At CDNOW, customer had option to maintain and Address book online making it easier to send music to friends and family this innovative technique of viral marketing helped strengthen loyalty and deepen customers’ commitment with brand. It developed strong community feeling among the users through Jazz club or classic club. It reaches out to its customers with personalized e-mails from Jason Olim and e-mail newsletters informing customers of news and releases relevant to the preference.

CDNOW was able to maintain its first mover advantage. It constantly added new functionality to the site and was very innovative in its offering. It ensured that its activity reinforces customer commitment and promises offered to customers. it was one of the first website to develop multifaceted, integrated communication strategy. It used online advertising, word-of-mouth communication and public relation to attract customers. Founders of CDNOW strongly believed that word-of-mouth powerfully influence online purchase decision.

The company began its marketing effort focusing on the web admirers in the early days of the business. It did not use any traditional marketing tools in the beginning of the venture but viewed online advertising as the way of both generating sales and building awareness it also appoint i-traffic as its online ad agency. On the one hand it had banner ads on the major internet content and service providers including, CNN interactive, AOL and on the other hand it had banners place on the more specific music-related sites like Billboard. It also stuck exclusive alliance with high traffic companies like AOL Yahoo!, Excite. It helped CDNOW generate both traffic and visibility.

CDNOW since inception had made public relation one of the highest priority tool in the brand building exercise. Mario Zoda, the public relation manager designed most of the public relation programs at CDNOW. They also realized very early that in the high-tech business, word-of-mouth is in particular is very important tool as it influences the purchase decision. Public relation helped generate word-of-mouth communication and influenced sales. They banked on the story how CDNOW was founded in the basement by two twin brothers with little money reflected the ‘American Dream’. The story helped them as Americans started associated themselves with the CDNOW venture which helped increase business.

CDNOW with development of the internet venture and competition realized that to build brand and grab share, it has to invest substantially on the traditional tools of marketing. It first turned to tool such as TV and radio. It also examined with print advertising in publication like Rolling Stone, spin, and variety.

Conclusion

CDNOW exploited its early-mover advantage and keeps ahead of competition. They developed a detailed understanding of its customers’ need that has enabled the company to create better product and effective market campaigns. CDNOW had personalized its product offering which was managed by the capable service team. The team was instrumental in building a reputation of excellence that is core factor of a successful Internet brand. CDNOW was one of the first website which understood the economics of online business. it reflected in its business model and media communication strategy.

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Once a leading music store, CDNOW was one of the most popular shopping stores since 1994. It was founded in February 1994 by twin brothers Jason Olim and Matthew Olim of Ambler, Pennsylvania. In the early days CDNOW was a telnet (text-only) service which was re launched in September 1994. In 2000, CDNOW was bought by Bertelsmann. In late 2002 Amazon.com purchased the rights to CDNOW from Bertelsmann and began operating the CDNOW web site. Although the CDNOW brand is still visible by accessing the web site at www.cdnow.com, it immediately redirects to www.amazon.com.